FAQ

FAQ – Sunstore

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods shown at checkout.

2. Do you offer international shipping?
Yes, Sunstore offers international shipping to most countries. Shipping costs and delivery times vary depending on the region and are shown at checkout.

3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to follow your package.

4. How long does delivery take?
Delivery times vary depending on destination:
– Within Europe: 7–10 business days
– International: 10–15 business days

5. Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible at support@sunstore. Once your order has been processed or shipped, we can no longer make changes or cancellations.

6. What is your return policy?
We offer a 30-day return policy for all eligible items. Products must be unused and returned in their original packaging. For more details, see our Refund Policy.

7. What should I do if I receive a damaged or incorrect product?
Please contact our customer service at support@sunstore with your order number and a photo of the item. We will resolve the issue as quickly as possible.

8. How can I contact customer service?
You can reach us through the following contact details:

Store Name: Sunstore
Address: 2 Denehurst Gardens, London, NW4 3QT, United Kingdom
Email: support@sunstore
Phone: +44 333 777 8000

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.